Services we provide
The most important component of the NPA business is our permanent in-store merchandisers who, on a daily basis ensure:
- Product is on shelf and available to the customer.
- Stock is rotated, with new stock merchandised behind existing product.
- Outdated/damaged/recalled stock is removed from shelf, ensuring that the product range is presentable at all times.
- PI Labels are current.
- Products are merchandised according to store planograms.
- Placement, erection & maintenance of secondary displays.
- Cross-merchandising where possible.
- Relays supporting category range reviews.
- Audits are completed promptly and professionally through the use of their in-store devices.
Our dedicated, chain-specific representatives are mandated to ensure the following:
- Responsible order facilitation – Placing orders in line with chain/supplier agreed days stock cover.
- Availability – All listed products are available and on-shelf.
- Planogram compliance.
- Inventory control – Ensuring that physical stock matches the store system.
- Promotion compliance – Stores comply with promotional activity agreements and campaigns.
- Audits- Occur on a regular basis and are as accurate as possible for decision-making.
- Point-of-sale placement – As agreed between customer and supplier.
Our Reporting and Audit ability will ensure that our vendors receive a summary of the following, in numerous formats:
- On-shelf availability by product by store.
- Promotional compliance results.
- Sell-through data in value and volume.
- Ranging compliance.
- Sales trends and analysis of growth.
- Supplier-specific reviews.
Our NPA administration team facilitates the interaction between the Sales, Merchandising and Business Intelligence departments through:
- Collation and submission of orders to supplier and/or logistic provider.
- Customer service (Order delivery, product availability queries, etc.)
- Order processing.
- Arranging product returns/credit notes.
- Point-of-sale receiving, storage and dispatch.
Joint Business Planning
A rapidly changing retail business environment requires a deep understanding of both Customer and Shopper needs, and as a Dis-Chem compliant agency, we pride ourselves on having the capabilities and staff to satisfy those needs.
As specialists in our field with an ability to mine, through customer specific, store and product data, NPA is willing to propose and share insights with our valuable principals’ that will assist with their brand strategies and ultimately contribute to giving them the best chance of success.
Contact Us
RECEPTION
011 234 3446
NEW BUSINESS, OPERATIONS & CUSTOMER SERVICE
BARRY DUKE
079 496 1960
ADMINISTRATION
REGIONAL
OPERATIONS
BUSINESS DEVELOPMENT MANAGERS
Our Customers
